Guest Reviews

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Mountainside cabin rental includes a starter supply packet and standard essentials of the following:

*As part of our effort to help you relax and enjoy your stay, accidental damage protection is part of your booking. The cost of this protection has been included in your fees and covers you for accidental damages during your stay.
* Due to food and safety concerns, we do not provide amenities related to food including salt, pepper, sugar, and spices.

*THIS IS A SELF-CATERING PROPERTY. We only provide welcome amenities FIRST USE ONLY. You may provide your own supplies for the rest of your stay.
WELCOME SUPPLIES:
•1 Dish Sponge
•1 Paper Towel Roll
•1 Small Dish detergent
•4-6 Extra Trash Bags
•1 Small Bar Soap Per Bath
•1 Toilet Paper Roll Per Bath
•2-3 Dishwasher pods
•Laundry Detergent
•For Your Convenience, please stop by the nearest Supermarket to gather any additional items you may need for the duration of your stay. (Food Lion), (Dollar General).

Additional Services (requires extra payment):
* Firewood Bundle ($50)
* Pet Fee ($50 up to 2 pets)
* Pack-n-Play ($20)
* High Chair ($20)

– HOUSEKEEPING:
There is no daily housekeeping service provided in the rental rate. Before check-in, the unit will be thoroughly cleaned and inspected by our check-in supervisor to ensure all cleaning and sanitizing protocols were applied. Clean sheets and towels will be available in the unit. We provide 1 bath towel and wash cloth per guest, 1 bed sheet and comforter per bed. There is a washer and dryer on-site.
Please be aware there is no street parking. This is a matter of public safety and Fire Code. Please Park in your driveway or at the extra parking spaces by the rec area of the community. Vehicles parked in the roadways may be towed at the owner’s expense.

*ADDITIONAL CHARGES: (please read the rental agreement in full to see all details)
- $90 - each clogged toilet.
- $500 - smoking inside and/or smoking debris left outside for cleanup.
- $100 - each moved furniture.
- $350 - frozen/locked HVAC unit (caused when the thermostat is lower than
68°F in the summer months and higher than 75°F).
-$200 - Trash issues.
-$250 - Hot Tub issues caused by guests
- If necessary, additional cleaning/trash issues will be charged.
•TO AVOID ANY ADDITIONAL CHARGES, WE ASK THAT OUR HOME BE LEFT IN SAME CONDITION AS WHEN YOU ARRIVED.

Other things to note.
FAQ:
- When is trash picked up?
Trash Collection happens on Tuesdays after 6:00am.
*Trash policy- Guest(s) will bag and properly dispose of all their trash including recycling items.
All trash/recycling items must be bagged in appropriate (13-gallon bags or larger) trash bags and placed in proper outdoor locations prior to departure. The local trash company will not haul away loose left items, small bags, pet bags, or grocery bags.
Failure to properly bag (kitchen size bags or larger only) and/or remove all garbage/recyclables from the cabin will result in additional charges not less than $200.00 for bagging and additional haul off.
The trash bin is located at the end of the driveway. Trash bin must have lid shut and secured after each use to ensure animal damage/destruction doesn’t occur.

- Can I send mail to the property?
USPS does not provide accurate service in the community. In the event a package is needed to be delievered to you, please contact or office for delivery information. Note, Mountainside Getaways is not responsible for lost or undelivered packages.

- What are the community quiet hours? Are there any additional fees to use the amenities?
Quiet Hours are 11:00pm-8:00am. Community amenities are included in your stay. Please note that the community hot tub and pool are seasonal and only open Memorial Day-Labor Day. In the event of weather or maintenance needs, please note there will be no refunds given due for the community amenities since they are free for guests.

- When will I receive my check in instructions? What is the check in process?
A confirmation email will be sent 1-3 days prior to arrival. A door code/lockbox code will be included along with detailed driving directions as GPS isn’t always reliable in our area. *Please note if the rental agreement form is not submitted to our company, we will be unable to send the check in instructions until the form is completed and returned to our company.

- How many cars can I park?
You can park up to 5 cars on the driveway and additional cars at the community rec-area. (Vehicles are not to be parked in the grass or in roadways under any condition)